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Free Delivery
On orders over £75
Deilvery
Free on orders over £75
Experienced
20+ years in the trade
Low Prices
Unbeatable Low Prices
Quality Stock
Only the best brands
Top Quality
Last updated December 2018.
Our shipping is made to be as quick and simple for you as we can make it.
More than 90% of the products on our website are in stock either at our warehouse, or with our suppliers. Therefore, delivery times are usually between 3-5 working days.
When we process your order, we will check the availability of the item(s) ordered and confirm the actual expected delivery time, and we will provide tracking information where possible.
Based on where you live, we’ve made the following options available:
At checkout you can elect to collect the goods you have ordered from one of our stores. Simply check the appropriate box and we will contact you when the goods are ready to collect.
We can arrange shipping to many locations but will do so only by special arrangement due to many of our items being delicate and not suitable for long shipments.
Please get in touch with us if you are unsure of anything – we’re happy to help!
We may send your order in multiple packages.If this happens we will inform you.
If you are unable to take delivery of your item, our courier will attempt to deliver it again and leave contact details for you to rearrange the delivery at your leisure.
If there are any delays in shipping to you, we will contact you via email.
In the event that your item is returned to us (e.g, incorrect address), then we will inform you immediately via email. You’ll be given the choice to have the item sent out again, or have a refund processed for the item. Any items returned to us due to fault of the customer (e.g, incorrect address), MyLightingStore reserve the right to deduct outwardly shipping fees from the refund total.
Once we have passed your goods to the courier, we will update you via email. Once the courier has the item, we would expect the item to be delivered within 48 hours of our email, though during busy periods this may understandably take longer. We are unable to compensate for late deliveries.
For time critical orders, please contact us before placing your order.