FAQ

In correlation with governing law, all products come with a 12-month warranty/guarantee. This will cover any faults with the product which hasn’t been damaged by a 3rd party. Electrical faults or physical faults will be replaced or returned.

Delivery depends on stock status and shipping location. We ship out with DPD if the product is shipped from our store or from our warehouse. If shipped elsewhere; delivery may take more time depending on location. We CAN NOT guarantee one day unless contacted for stock availability. You can find out more about our shipping here.

Our terms and conditions can be found here:

Our privacy policy can be found here:

Our cookie policy can be found in our privacy:

We accept returns within the first 14 days of you receiving the product. More information can be found in our terms and conditions:

As we are an online based company we are technically open 24/7. Our office contact hours are 9:00 to 17:00, Monday to Friday.

In account with our business model; our aim is to have the lowest prices in the market. If you feel like we haven’t achieved this, please feel free to contact us.

We sell cleaning accessories and devices to help keep your fittings presentable and market standard.

LED products can’t use dimmers unless stated, this include bulbs. All other lighting can be dimmed. LED lights can be used with a dimmer switch, just not dimmable.

How to do I install? 

Please follow the given instructions or contact a local electrician.

We sell replacement parts for most our fittings. If you are after a replacement part, please look in our replacement section else contact us. We usually add replacement parts to our website once requested.

As we are not a manufacture; we don’t have any specific catalogues for the company, instead we have all products online.

We have two premises, a warehouse and a store which is under the name Westlite; this can be located in Taunton, Somerset. The address can be found on our footer.

100% yes, we have a secure server and are using SSL to ensure your details are safe and sound.

Our payments are taken off site unless stated. This means we don’t store any credit/debit/bank information as it’s dealt with a 3rd party company (who is trusted and have responsible quality). 

Yes, our prices are shown including VAT and is stated throughout the website. 

Nope, you can use our website and pay being a guest.

We highly recommend waiting till your product arrives. If you would like a better result, please contact us before purchasing your product.

We do, for us to help you with this you will need to contact us either on the provided number or email. You can find our contact form here.

Nope, they can bring the products to you.

Please contact us the same day of purchase for best results in cancelling your order.

Please keep the box you received the product in as this can be used to send your product back.

We supply an array of paying methods, these can be found on our payment page: 

You can pay at the checkout. Once you have finished shopping please go to the cart and follow the on-screen instructions.

If you can’t find a product online, then please feel free to contact us. We can assist in adding new products or contacting our suppliers.

Missing something in our FAQ? Please email us. As without being asked questions, we can’t update our FAQ.